Welcome to Fentrovia LLC! These Terms and Conditions ("Terms") govern your use of the website http://fentrovia.com/ (the "Site") and any purchases you make through it. By accessing or using our Site, you agree to be bound by these Terms. Please read them carefully.

1. General

Fentrovia LLC ("we," "us," or "our") operates this Site, offering sports gear products for sale. Our business is registered at 11325 Cash Rd Suite 200, Stafford, TX 77477, United States. Your agreement to these Terms is a binding contract between you and Fentrovia LLC.

2. Your Account

If you create an account on our Site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer. You agree to accept responsibility for all activities that occur under your account or password. We reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in our sole discretion.

3. Product Information and Pricing

We strive to ensure that all information about our sports gear products, including descriptions, images, and prices, is accurate. However, errors may occur. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update information at any time without prior notice (including after you have submitted your order). Prices are subject to change without notice. All prices are listed in US Dollars.

4. Order Acceptance and Cancellation

Your placement of an order does not necessarily mean that we accept your order. We reserve the right to accept or decline your order for any reason, even after you receive an order confirmation. If we cancel an order after you have been charged, we will issue a full refund to your original payment method.

5. Payment

We accept the following payment methods: Credit/Debit Cards (Visa, Mastercard, Amex), Stripe, and PayPal. Payment is required at the time of order placement. By providing payment information, you represent and warrant that you are authorized to use the designated payment method and authorize us to charge your order (including taxes and shipping fees) to that payment method.

6. Shipping Policy

  • Order Processing: We process orders within 1-2 business days. Orders placed on weekends or holidays will be processed the next business day.
  • Shipping Region: We currently only ship within the United States. We do not offer international shipping.
  • Shipping Rates: We offer free shipping on all orders.
  • Shipping Time: Once processed, shipping time is typically 3-5 business days.
  • Tracking: A shipping confirmation email with tracking information will be sent once your order has shipped.

7. Return and Refund Policy

We want you to be completely satisfied with your purchase from Fentrovia LLC.

  • Return Window: You may return eligible items within 30 days of the delivery date.
  • Eligibility: To be eligible for a return, your item must be unused, unwashed, and in the same condition that you received it, with all original tags and packaging intact.
  • Return Process: To initiate a return, please contact our customer service team at support@fentrovia.com or +1 (833) 301-6511 during our business hours (Monday-Friday 9AM-5PM EST). We will provide you with instructions and a prepaid shipping label for your return.
  • Return Shipping Cost: Fentrovia LLC will cover the cost of return shipping by providing a prepaid shipping label.
  • Restocking Fee: We do not charge any restocking fees for returns.
  • Refunds: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days, typically 5-10 business days.
  • Exchanges: If you need to exchange an item, please follow the return process for the original item and place a new order for the desired item.

8. Intellectual Property

All content on this Site, including text, graphics, logos, images, audio clips, digital downloads, data compilations, and software, is the property of Fentrovia LLC or its content suppliers and protected by United States and international copyright laws. The compilation of all content on this Site is the exclusive property of Fentrovia LLC and protected by U.S. and international copyright laws.

9. Disclaimer of Warranties

THE SITE AND ALL INFORMATION, CONTENT, MATERIALS, PRODUCTS, AND OTHER SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THE SITE ARE PROVIDED BY FENTROVIA LLC ON AN "AS IS" AND "AS AVAILABLE" BASIS, UNLESS OTHERWISE SPECIFIED IN WRITING. FENTROVIA LLC MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THE SITE, OR THE INFORMATION, CONTENT, MATERIALS, PRODUCTS, OR OTHER SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THE SITE. YOU EXPRESSLY AGREE THAT YOUR USE OF THE SITE IS AT YOUR SOLE RISK.

10. Limitation of Liability

TO THE FULL EXTENT PERMISSIBLE BY LAW, FENTROVIA LLC WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF ANY FENTROVIA LLC SERVICE, OR FROM ANY INFORMATION, CONTENT, MATERIALS, PRODUCTS, OR OTHER SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THE SITE, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES, UNLESS OTHERWISE SPECIFIED IN WRITING.

11. Indemnification

You agree to indemnify, defend, and hold harmless Fentrovia LLC, its officers, directors, employees, agents, and suppliers from and against all losses, expenses, damages, and costs, including reasonable attorneys' fees, resulting from any violation of these Terms or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the Site using your Internet account.

12. Governing Law

These Terms and Conditions and any separate agreements whereby we provide you services shall be governed by and construed in accordance with the laws of the State of Texas, United States, without regard to its conflict of law provisions.

13. Changes to Terms

We reserve the right to update, change, or replace any part of these Terms at any time by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website following the posting of any changes to these Terms constitutes acceptance of those changes.

14. Privacy Policy

Your use of our website is also governed by our Privacy Policy, which outlines how we collect, use, and protect your personal information. Please review it separately for full details.

15. Contact Information

If you have any questions about these Terms and Conditions, please contact us: