Effective Date: October 26, 2025

Welcome to Fentrovia LLC! This Privacy Policy describes how Fentrovia LLC ("we," "us," or "our") collects, uses, and shares your personal information when you visit, use, or make a purchase from http://fentrovia.com/ (the "Site"). We are committed to protecting your privacy and ensuring transparency about our data practices.

1. Who We Are

Fentrovia LLC operates the website http://fentrovia.com/, specializing in sports gear. Our contact details are:

2. Information We Collect

When you visit our Site, we collect various types of information to provide and improve our services. This information can be categorized as:

  • Personal Information You Provide Directly:
    • Contact Information: Name, email address, phone number, shipping address, billing address.
    • Account Information: If you create an account, we store your username and password.
    • Order Information: Details related to products you purchase, including product name, quantity, price, and order date.
    • Communication: Records of your communication with our customer service team (e.g., emails, chat transcripts, phone call notes).
  • Payment Information:
    • When you make a purchase, payment information (such as credit/debit card numbers) is collected directly by our secure payment processors (Stripe, PayPal). We do not store full credit card numbers on our servers. We only receive confirmation that your payment has been successfully processed.
  • Automated Information Collection (Usage Data and Cookies):
    • Device and Browser Information: IP address, browser type, operating system, unique device identifiers.
    • Usage Data: Pages viewed, products viewed, time spent on pages, referral sources, search terms used on our Site, and other interactions with the Site.
    • Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to track activity on our Site and hold certain information. Cookies are small data files stored on your device. For more details, see "Cookies and Tracking Technologies" below.

3. How We Use Your Information

We use the information we collect for various purposes, including:

  • To Process Orders and Provide Services:
    • Fulfilling your purchases, processing payments, and arranging for shipping.
    • Communicating with you about your orders, including order confirmations, shipping updates, and customer service inquiries.
    • Managing your customer account.
  • To Improve Our Site and Services:
    • Analyzing how customers use our Site to understand trends, improve user experience, and optimize our product offerings.
    • Personalizing your shopping experience, such as showing you relevant products.
  • For Communication and Marketing:
    • Sending you promotional emails about new products, special offers, or other news we think you might find interesting (if you have opted-in to receive such communications).
    • Responding to your questions and providing customer support.
  • For Legal Compliance and Security:
    • Detecting and preventing fraud, unauthorized access, and other illegal activities.
    • Complying with applicable laws, regulations, and legal processes.
    • Protecting the security and integrity of our Site and business.

4. How We Share Your Information

We do not sell your personal information. We may share your information with third parties only in the following circumstances:

  • Service Providers: We engage trusted third-party companies and individuals to perform services on our behalf, such as:
    • Payment Processors: Stripe, PayPal, and credit card companies to securely process your payments.
    • Shipping Carriers: To deliver your orders.
    • E-commerce Platform Providers: WooCommerce, our e-commerce platform, handles data necessary for site operations.
    • Analytics Providers: To help us understand how our Site is used.
  • Business Transfers: In connection with a merger, acquisition, asset sale, or other corporate transaction, your personal information may be transferred to a successor entity.
  • Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency).
  • Protection of Fentrovia LLC and Others: We may disclose your information when we believe it is necessary to investigate, prevent, or take action regarding potential violations of our policies, suspected fraud, situations involving potential threats to the safety of any person, or as evidence in litigation in which we are involved.

5. Your Rights and Choices

You have certain rights regarding your personal information:

  • Access and Correction: You can request access to the personal information we hold about you and ask for corrections to be made.
  • Opt-Out of Marketing Communications: You can opt-out of receiving marketing emails from us by following the unsubscribe link provided in those emails or by contacting us directly. Please note that even if you opt-out of marketing emails, we may still send you non-promotional communications related to your orders or account.
  • Cookies: You can typically remove or reject cookies through your browser settings. Be aware that disabling cookies may affect the functionality of our Site.

To exercise any of these rights, please contact us at support@fentrovia.com or +1 (833) 301-6511.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies (like web beacons and pixels) to track the activity on our Site and store certain information.

  • What are Cookies? Cookies are small data files placed on your computer or mobile device when you visit a website. They allow the website to remember your actions and preferences over time.
  • How We Use Cookies: We use cookies for purposes such as:
    • Keeping you logged in.
    • Remembering your shopping cart items.
    • Analyzing Site traffic and usage patterns.
    • Personalizing your experience.
  • Managing Cookies: Most web browsers are set to accept cookies by default. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

7. Data Security

We implement reasonable technical, administrative, and physical security measures designed to protect your personal information from unauthorized access, use, alteration, and disclosure. However, no internet transmission or electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.

8. Third-Party Links

Our Site may contain links to other websites not operated by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services. We encourage you to review the privacy policies of any third-party sites you visit.

9. Children's Privacy

Our Site is not intended for individuals under the age of 13. We do not knowingly collect personally identifiable information from children under 13. If you are a parent or guardian and you are aware that your child has provided us with personal data, please contact us. If we become aware that we have collected personal data from a child under 13 without verification of parental consent, we take steps to remove that information from our servers.

10. Changes to This Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Effective Date" at the top. We encourage you to review this Privacy Policy periodically for any changes.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us: